![]() ![]() They gave me permission to share the solution as follows:ġ) Close all the pages and Adobe applications.Ģ) Go to Task Manager>More items> and close "Adobe Genuine Software Integrity Services" under " Processes" tab.ģ) Go to Local C-Drive and delete Adobe folders permanently from below locations:ĭ) Program Files X86> Common Files> AdobeĮ) Program Data(Hidden Folder)> AdobeYou can refer to below mentioned link to unhide the hidden folder of Program DataĤ) Press Windows+ R key together and a page will come up.Adobe Creative Cloud Collection is a collection of applications from the Creative Cloud 2023 line and a number of junior version programs combined by a single installer with the ability to select the installation path and the language of the installed programs. This problem apparently surfaced recently on computers that have older Adobe software previously installed. I was finally able to resolve this problem with help from Adobe's phone support. I really need to be using Acrobat for my work and I can't get anything done! I temporarily disabled McAfee antivirus to be sure there was no external interference with installation. I have Microsoft Defender from Microsoft Business Premium running. I am not running an antivirus that requires exceptions.The Microsoft Credential Manager Service is running.I am using the latest version of Windows 11, not Windows 10.There is a LearnMore link to an Adobe support article that provides no helpful information because: Please try launching Acrobat first or contact your administrator A new window opens prompting me to manually enter the serial number that had already been entered to start the installation. I am still having the identical problem.Īcrobat flashes open and then a window pops up saying I need to login to my Adobe account.
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